Refund policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our policy below carefully.
🔁 Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
- The item must be unused and in the same condition you received it
- The item must be in its original packaging
- Proof of purchase (receipt or order number) is required
Non-returnable items:
- Used or damaged items (unless received defective)
- Items returned after 7 days
💸 Refunds
Once your return is received and inspected:
- We will notify you if your refund is approved or rejected
- If approved, your refund will be processed within 5–10 business days
Refunds will be issued to your original payment method
🚚 Shipping Costs
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
❌ Damaged or Incorrect Items
If you receive a defective, damaged, or wrong item:
- Contact us within 48 hours of delivery
- Send clear photos/videos as proof
We will:
- Replace the item free of charge, or
- Issue a full refund
⏳ Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your bank/payment provider (processing times may vary)
- If still unresolved, contact us
📩 Contact Us
If you have any questions, please contact us:
- Email: [Urbanluxsupply@Gmail.com]
- Phone/WhatsApp: [0713088544]