Return & Refund Policy

At CozyVibesZA, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or your order number is required.

Non-Returnable Items

We cannot accept returns for:

• Items that have been used, damaged, or altered after delivery.
• Clearance or sale items (unless faulty).
• Gift cards.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with clear photos. We'll work quickly to provide a replacement or refund.

Exchanges

We only replace items if they arrive damaged, defective, or incorrect.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we'll cover the return shipping costs.

For all other returns, customers are responsible for return shipping costs.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: glowcarry2@gmail.com

We aim to respond within 24–48 business hours.